Payment Policy

Welcome to Rainbow Plant Centre. We value your trust and want to provide you with a safe, simple, and transparent shopping experience. Please read our payment policy carefully before placing an order.

Accepted Payment Methods

We currently accept payments through:

  • PayPal (including major credit and debit cards processed securely via PayPal)

At checkout, you will be redirected to PayPal’s secure platform to complete your transaction. You can pay using your PayPal balance, linked bank account, or credit/debit card without sharing your financial details with us.

Currency

  • All prices listed on our website are in GBP.

  • Your payment will be processed in the same currency.

  • If you are purchasing from another country, your card provider or PayPal may apply currency conversion fees. Please check with them for details.

Payment Security

  • Payments are processed through PayPal’s secure encrypted system.

  • We do not store or have access to your full credit or debit card details.

  • Shopify and PayPal comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure the safety of your personal and payment information.

Order Confirmation

  • Once your payment is successfully completed, you will receive an order confirmation email at the email address provided during checkout.

  • If you do not receive a confirmation within a few minutes, please check your spam or junk folder. If you still cannot locate it, contact us at [insert your customer support email].

Payment Issues

If your payment fails or is declined:

  • Please check that your billing information matches the details on your PayPal or card account.

  • Try an alternative payment method linked to your PayPal account.

  • If issues persist, contact us at support@rainbowplantcentre.shop and we will be happy to assist you.

Fraud Prevention

For the safety of all our customers, orders may be subject to verification. In certain cases, we may contact you to confirm your details before processing your order.
If we are unable to verify your information, your payment may be refunded and the order cancelled.

Contact Us

If you have any questions about payments, please contact our support team:
Trade Name: Rainbow Plant Centre
Email: support@rainbowplantcentre.shop
Address: Pannierman Lane, Middlesbrough, TS7 0NX, United Kingdom
Phone: +44 164 272 2234